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Privacy Policy

1. Introduction

Welcome to Home Massage Service Dubai (“we”, “our”, or “us”). We are a professional home massage and wellness service operating across Dubai, UAE. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have in relation to your personal data. By using our website (homemassageservicedubai.io) or booking our services via WhatsApp, phone, or any other channel, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information when you use our website or book our services:

a) Personal Information You Provide

  • Full name
  • Phone number (including WhatsApp number)
  • Email address
  • Service address (home, hotel, apartment, or office in Dubai)
  • Preferred massage type, session duration, and therapist preference
  • Payment-related details (processed securely through trusted payment channels)
  • Any health or medical information you voluntarily share to customize your session

b) Automatically Collected Information

When you visit our website, we automatically collect certain device and usage data, including:

  • IP address and approximate location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on the website
  • Referring website or search terms that brought you to our site
  • Cookies and similar tracking technologies (see Section 6 below)

c) Communication Records

If you contact us via WhatsApp, email, or phone, we may retain records of that communication to provide better customer service and resolve any issues.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule, confirm, and manage your massage appointments
  • To assign the most suitable certified therapist based on your preferences and location
  • To communicate with you before, during, and after your appointment via WhatsApp, SMS, or email
  • To process payments securely
  • To send you booking confirmations, reminders, and follow-up messages
  • To improve our website, services, and customer experience
  • To respond to your queries, feedback, or complaints
  • To send promotional offers or service updates (only with your consent — you can opt out anytime)
  • To comply with legal obligations under UAE law
  • To analyze website traffic and usage patterns using tools such as Google Analytics and Google Tag Manager

4. WhatsApp Booking & Communication

A significant portion of our bookings are made through WhatsApp (+971 508774209). When you message us via WhatsApp, please be aware of the following:

  • All booking information shared via WhatsApp is kept strictly confidential and used only for service delivery.
  • WhatsApp is a product of Meta Platforms, Inc. By using WhatsApp, you are also subject to Meta’s own Privacy Policy (https://www.whatsapp.com/legal/privacy-policy).
  • We do not use your WhatsApp messages for any purpose other than managing your service requests.
  • We do not share your WhatsApp number or conversation history with any third party without your consent, except as required by law.

5. Data Sharing & Third Parties

We value your privacy and do not sell, rent, or trade your personal information to any third party. However, limited data sharing may occur in the following situations:

a) Service Delivery

We share only the minimum necessary information (such as your name, address, service type, and appointment time) with our certified therapists so they can deliver your session professionally and safely.

b) Payment Processing

If payment is made through a third-party payment gateway or banking application, your transaction data is processed by that provider under their own privacy and security policies. We do not store your full payment card details.

c) Legal Compliance

We may disclose your personal information if required to do so by UAE law, a court order, or a government authority, or if we believe disclosure is necessary to protect our legal rights or the safety of our clients and staff.

d) Analytics Providers

We use Google Analytics and Google Tag Manager (GTM-NK2DH2B3) to analyze how visitors use our website. These tools may collect anonymized data such as page views, session duration, and traffic sources. Google’s privacy policy applies to this data: https://policies.google.com/privacy

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve functionality.

Types of Cookies We Use

  • Essential Cookies – Required for the website to function properly (e.g., session management).
  • Analytics Cookies – Used by Google Analytics to collect anonymized usage data.
  • Marketing Cookies – May be used by Google Tag Manager to track conversions and ad performance.
  • Preference Cookies – Remember your settings and choices for a better experience.

Managing Cookies

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect how our website functions. For more information, visit www.allaboutcookies.org.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our security practices include:

  • Storing data on secure, password-protected systems
  • Limiting access to personal data to authorized staff and therapists only
  • Using encrypted communication channels where applicable
  • Regularly reviewing our data handling practices

While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

8. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by UAE law.

  • Booking records: Retained for up to 2 years for service history and quality assurance purposes.
  • Communication records (WhatsApp/email): Retained for up to 1 year.
  • Financial/payment records: Retained as required by UAE tax and commercial regulations.

You may request deletion of your data at any time (see Section 9).

9. Your Rights

In accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and international best practices, you have the following rights regarding your personal data:

  • Right to Access – You can request a copy of the personal data we hold about you.
  • Right to Correction – You can ask us to correct any inaccurate or incomplete information.
  • Right to Deletion – You can request that we delete your personal data, subject to legal obligations.
  • Right to Withdraw Consent – You can withdraw your consent for marketing communications at any time.
  • Right to Object – You can object to certain types of processing, including direct marketing.
  • Right to Data Portability – You can request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at info@homemassageservicedubai.io or via WhatsApp at +971 508774209. We will respond to your request within 30 days.

10. Children’s Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has provided us with personal information, please contact us immediately and we will take steps to delete such data.

11. Third-Party Links & Social Media

Our website contains links to third-party websites and social media platforms, including:

These platforms have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices or content of any third-party websites. Clicking on external links means you are leaving our website and are subject to the policies of those platforms.

12. Legal & Regulatory Compliance (UAE)

As a business operating in Dubai, UAE, we comply with the following applicable laws and regulations:

  • UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
  • Dubai Health Authority (DHA) regulations applicable to wellness and massage services
  • UAE Electronic Transactions and Commerce Law (Federal Law No. 1 of 2006)
  • Any other applicable federal or emirate-level regulations governing data protection and wellness services in the UAE

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Home Massage Service Dubai

© 2026 Home Massage Service Dubai. All Rights Reserved.

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